Payment & Refund Policy

All services are paid in full at checkout. We begin work once payment has cleared and you have submitted a completed project intake form.

​

2. Pricing

​

Prices are shown on the service page and at checkout, in U.S. dollars, and are per room unless stated otherwise. Current starting prices:

​

- HEW Refresh — from $40 per dorm room; from $50 per standard room.

- HEW Renew — from $75 per dorm room; from $125 per standard room.

- Whole-home combination packages are available for 1- and 2-bedroom spaces at the prices shown at checkout.

​

Planning more than one room? Add each room type and quantity to your cart; your cart totals everything together.

​

We may change our prices at any time. The price you paid at checkout is the price for your project.

​

3. What Your Payment Covers

​

Your payment covers the deliverables described for that service at the time of purchase, plus the revision round described in the Terms & Conditions. It does not cover furniture, decor, materials, shipping, contractor or installer labor, or any third-party costs.

​

4. Cancellations and Refunds

​

Because our services are custom work performed specifically for your space, refunds are limited:

​

- Before work begins — if you cancel before we have started work on your project, you receive a full refund.

- After work begins — once we have begun work, payments are non-refundable. We will, at our discretion, deliver whatever work has been completed to that point.

- After delivery — no refunds are available once deliverables have been sent.

​

"Work begins" means the point at which we start substantive design work on your project — normally when we begin reviewing your completed intake form and space photographs.

​

If we cancel a project for any reason other than your breach of the Terms, you receive a refund proportionate to work not yet performed.

​

Approved refunds are issued to your original payment method within thirty (30) business days of approval. Refund timing after that point depends on your bank or card issuer.

​

5. Dissatisfaction

​

If you are unhappy with your design, tell us. The revision round exists to get the design right, and we would much rather fix it than leave you with something you will not use. Dissatisfaction with a design that matches the service description and the information you provided is not by itself grounds for a refund.

​

6. Chargebacks

​

If you have a billing problem, contact us first — most issues are resolved quickly. Initiating a chargeback without contacting us first may result in pausing or cancelling your project and, for any amount successfully charged back, forfeiture of the corresponding deliverables and license granted under the Terms. Nothing in this section limits your right to dispute a charge with your bank or card issuer.

​

7. Failed or Reversed Payments

​

If a payment fails or is reversed, we may pause or cancel your project until payment is resolved, and may pursue collection of any amount owed. We may decline to accept future orders from you until an outstanding balance is resolved.

​

8. Taxes

​

Prices shown are exclusive of any applicable sales tax, which will be added at checkout where required.

​

9. Relationship to the Terms & Conditions

​

This Policy is part of, and should be read together with, the Terms & Conditions of Service. The General Provisions, Limitation of Liability, and Governing Law sections of the Terms apply equally to this Policy.

​

10. Contact

​

Billing questions: info@hewdesign.co